Privacy Policy

At VegaStars, we take your privacy seriously. This document explains how we collect, use, store, and protect your personal information when you access and use our services. By using VegaStars, you acknowledge that you have read and understood the practices described below.

This Privacy Policy applies to all users registered with VegaStars and covers all interactions with our website, mobile services, and customer support channels. We comply with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is necessary to provide our services, verify your identity, and meet our legal obligations.

1.1 Personal Identification Data

  • Full name and date of birth
  • Residential address and postcode
  • Email address and phone number
  • Government-issued identification documents (passport, driver's licence)

1.2 Financial Information

  • Payment method details (card numbers are not stored in full)
  • Transaction history, deposit and withdrawal records
  • Bank account details where applicable

1.3 Technical and Usage Data

  • IP address, browser type, and device information
  • Login timestamps and session activity
  • Gameplay history and wagering patterns
  • Cookies and similar tracking technologies

We collect this data directly from you during registration, through your ongoing use of VegaStars, and automatically via technical systems.

2. How We Use Your Information

The information we collect serves specific, defined purposes. We do not use your data beyond what is described in this policy without your prior consent.

  • Account management: To create and maintain your player account, verify your identity, and process transactions.
  • Legal compliance: To satisfy obligations under Australian anti-money laundering (AML) laws, responsible gambling regulations, and identity verification requirements.
  • Security: To detect fraud, prevent unauthorised access, and protect the integrity of our systems.
  • Service improvement: To analyse usage patterns and improve the functionality and user experience of our services.
  • Communications: To send you account-related notifications, security alerts, and, where you have opted in, promotional materials.

You may withdraw consent for marketing communications at any time by updating your account preferences or contacting our support team.

3. Sharing and Disclosure of Data

VegaStars does not sell your personal information to third parties. We share your data only in the following circumstances:

  • With identity verification and KYC providers to fulfil our legal obligations
  • With payment processors to facilitate deposits and withdrawals
  • With regulatory authorities when required by Australian law or a lawful request
  • With fraud prevention services to protect the security of the platform
  • With technical service providers who support our infrastructure under strict data processing agreements

All third parties are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for independent commercial purposes.

4. Data Retention

We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by law. In Australia, financial and identity records are typically retained for a minimum of seven years following account closure.

Once the retention period expires, your data is securely deleted or anonymised in accordance with our internal data management procedures.

5. Your Privacy Rights

As an Australian resident, you have specific rights under the Privacy Act 1988 (Cth):

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You may request that inaccurate or outdated information be corrected.
  • Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, contact our privacy team via the support channel available within your account dashboard. We will respond to all valid requests within 30 days.

6. Cookies

VegaStars uses cookies and similar technologies to maintain session integrity, analyse traffic, and deliver relevant content. You may manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable legislation. The current version is always published on this page, with the effective date clearly noted. Continued use of VegaStars following any update constitutes acceptance of the revised terms.

Effective date: January 1, 2026